Video Tech Services, Inc.

Seattle, Washington, USA

Sending Units for Maintenance or Repair

If you live out of our service area in Washington State or elsewhere in the United States please
follow these recommendations. Sorry for the rest of you folks on earth, we may tool up for the
other video formats if a viable demand for the service of this equipment exists.

Camcorders

• Enclose a statement of the problem or requested service inside the shipping container.
  It should also have your name, mailing address street, city ,state ,zip  telephone number, and
  email address, and a list of what you are sending to us.

• If you are shipping a camcorder, include the charger and batteries only if you suspect they
  are part of the problem with the unit (saves on cost of shipping) or the batteries are very
  unique or out of production. * Email us with any questions in this regard.

• Pack the unit very well. The box that it came in is usually not sufficiently padded for shipping.
  Our experience has shown us to pack the camcorder or device in a small plastic bag to keep dust and packing material out of the equipment. Then put the camcorder in a box and pad with packing material if there is any motion of the camcorder in the box. Then pack that box within a larger one with padding for that box. If you are including batteries or other material it is best if you put these in the larger box not in with the camcorder.
  The larger box should be strong, not an old beat up one. We have found that these procedures keep the
  equipment safe from that gorilla that you see in the commercials beating up on luggage.
  In an effort to help with the planet's resources, we attempt to recycle packing materiel when at all possible if it does not compromise with safety of your equipment.

• Ship the unit to us insured for the estimated value of the unit, if you choose. U.S. Postal Service's Priority Mail is what we use.  

• The Post Office now has Delivery Verification for .35 cents which gives pretty good tractability.

VCR's

• All the directions above apply to VCR's as well, with a few exceptions.

• Do include a remote control for the VCR as these are needed to set tracking
  and other functions on the machine.

• Do not send hookup cables etc. unless you suspect they are part of the problem.

  Pack really well; VCR's are heavier than camcorders !

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  Video Tech Services, Inc.
  7908 35th Avenue SW
  Seattle, WA 98126-3405
  Tel. 1-206-935-6326
  Toll Free 1-866-935-6326
  Sandy Vokey  staff@videotech.com

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  Copyright 2004-2008 All rights reserved Video Tech Services, Inc.
  Updated: February 05, 2008 21:16